Platform Architecture

Data Integration Layer

How Customer Compass unifies disparate insurance data into a single client profile

All Systems Operational
Data Flow Architecture

Data Sources

Health Benefits System

Life Insurance Policies

Retirement Accounts

Client Preference Inputs

Unified Client Profile

Single source of truth for every client relationship

HealthLifeRetirePrefs

Powered Systems

AI Engagement Engine

Advisor Portal (AES)

Connected Data Sources

SunLife Benefits API

48,200 records · 42ms avg latency

Connected

Manulife Life Policies

31,500 records · 67ms avg latency

Connected

Fidelity Retirement

22,000 records · 88ms avg latency

Connected

Client Preference Store

48,200 records · 11ms avg latency

Connected
Platform Summary

48,200

Unified Profiles

1.2M

Daily API Calls

38,400

Nudges / Month

< 5 min

Data Freshness

Nudge Performance (Last 4 Weeks)
Sent
Opened
Coverage Distribution
Health38%
Life28%
Disability18%
Retirement16%